The purpose of this policy is to outline Imagine Cinemas’ commitment to fulfilling our accessibility requirements under the Accessibility for Ontarians with Disabilities Act. This Accessibility Policy and Multi-Year Accessibility Plan outlines the steps Imagine Cinemas is taking to meet those requirements and to improve opportunities for people with disabilities.


Imagine Cinemas, and its employees, are committed to improving access and opportunities for all individuals, including our customers and employees with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to our products, services and/or employment opportunities. Imagine Cinemas is committed to meeting the accessibility needs of persons with disabilities in a timely manner.



Accessibility Policy and Multi-Year Accessibility Plan

Imagine Cinemas’ Accessibility Policy and Multi-Year Accessibility Plan will be reviewed and updated at least once every five years. This document will be made available in accessible formats upon request.

Completion Date: January 1, 2017
Status: Implemented

Self-Service Kiosks

Imagine Cinemas is committed to incorporating accessibility features / considering accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks. We will discuss and work with third party vendors, suppliers and partners regarding the availability of accessible features.

Completion Date: January 1, 2014
Status: Implemented


Imagine Cinemas provides training to all employees and other members of our team that interact with our guests or employees on the requirements of accessibility standards and the Human Rights Code as it relates to people with disabilities.

Completion Date: January 1, 2015
Status: Implemented


Assistive Devices

Guests of Imagine Cinemas may use their own personal assistive devices to access Imagine Cinemas’ goods and services. We currently offer assistive listening devices in our Alliston, Carlton, Elgin Mills, Market Square and Promenade locations. Unfortunately, if the movie distributor or studio does not provide a captioned and/or described version of a film, these assistive listening devices will not be available.

  • Assistive devices are technical aids, communication or medical aids that are used to increase, maintain or improve the functional abilities of people with disabilities in seeing, hearing, speaking, mobility, walking, breathing, performing manual tasks, learning or self-care.

Support Persons

Imagine Cinemas welcomes our guests with disabilities and their support person. Please be aware that all guests including support persons are required to have a valid admission ticket upon entering the theatre. Imagine Cinemas recognizes the Access 2 Entertainment card which any person with a disability who requires a support person when attending a movie is eligible for. For information about how to secure a card, guests are encouraged to go to the Access 2 Entertainment website located at www.access2card.ca.

  • Support person is an individual who accompanies another person with a disability in order to help with communication, mobility, personal care, medical needs or access to goods or services.

Service Animals

Service animals are always welcome when accompanying a guest with a disability. Service animals are permitted in any of the public parts of the theatre (lobby, washrooms, theatres). They are not allowed where regular guests are not permitted. If there is a requirement to meet in an area where service animals (or animals in general) are not permitted, an alternate meeting location may be required. If it is not apparent that the animal is a service animal, Imagine Cinemas reserves the right to ask for a letter from a physician or nurse confirming that the guest requires the animal for reasons relating to their disability.

Notice of Temporary Disruption

If there is a situation that warrants a temporary disruption to our facilities or services, Imagine Cinemas will endeavour to give notice as soon as reasonably possible to the public. The notice will be placed in an obvious location within the theatre or on our website.


Imagine Cinemas has a duty to accommodate customers with disabilities. This is a shared responsibility between the customer and the employer. Individuals may require unique accommodations, so please speak to the manager on duty if you have a customer that requests accommodation. This includes customers that cannot consume the products that are offered at concession due to a disability.

Completion Date: January 1, 2012
Status: Implemented

CNIB Access

Imagine Cinemas recognizes and accepts valid CNIB cards. CNIB cards entitle the card holder to two free admissions (one for the cardholder and one for an accompanying guest), when presented at the box office or concession stand. CNIB cards cannot be used through our online ticketing service. If online tickets would like to be purchased using a CNIB card, tickets should be purchased at the normal rate through the website. Upon entry to the theatre, the CNIB card-holder will alert staff they wish to refund their held seats in exchange for the same seats using the CNIB card. If additional assistance is needed, it is recommended to contact the theatre prior to arrival.



Customers are able to provide comments about Imagine Cinemas using a number of formats. Feedback will be accepted at theatre locations as well as through our Head Office contact:

Mail:      Imagine Cinemas

2755 Lauzon Parkway

Windsor, ON N8T 3H5

Phone: 1-226-674-3474

Fax:      1-226-674-3476

Email:   contact@imaginecinemas.com

If the above methods of communication are not acceptable, guests may request another method. We will respond to all inquiries with respect and in a timely manner.

Completion Date: January 1, 2015
Status: Implemented

Accessible Formats and Communications Supports

Imagine Cinemas is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Upon request, Imagine Cinemas will provide or arrange for accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs.

Completion Date: January 1, 2016
Status: Implemented

Accessible Websites and Web Content

Imagine Cinemas will continue to ensure that our website adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.

Completion Date: January 1, 2021
Status: Implemented



Imagine Cinemas will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Recruitment, Assessment or Selection Process

Imagine Cinemas will notify job applicants, when they are chosen to participate in our selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, Imagine Cinemas will consult with the applicant to provide or arrange suitable accommodations which takes into account the applicant’s accessibility needs.

Notice to Successful Applicants

When making offers of employment, Imagine Cinemas will notify the successful applicant of its policies for accommodating employees with disabilities.

Informing Employees of Supports

Imagine Cinemas will continue to inform its employees of its policies (and any updates to those policies) that support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees in a timely manner after commencing employment.

Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, Imagine Cinemas will consult with the employee to provide or arrange suitable alternate accessible formats and communication supports for information that is needed to perform their job and information that is generally available to other employees.

Workplace Emergency Response Information

Imagine Cinemas will provide employees with disabilities with emergency response information that is tailored to their needs. Imagine Cinemas will provide this information in a timely manner after becoming aware of the need for accommodation.

If an employee with a disability requires assistance with their customized workplace emergency response information, Imagine Cinemas will, with the consent of the employee, designate someone to provide the employee with assistance and provide them with the workplace emergency response information. Customized plans will be reviewed when an employee moves to a new location in the organization or when their accommodation needs are reviewed.

Documented Individual Accommodation Plans

Imagine Cinemas maintains a written process for the development of documented individual accommodation plans for employees with disabilities. Accommodation plans will include information regarding accessible formats and communication supports, if requested. In addition, the plans will include individualized workplace emergency response information, when required.

Return to Work Process

Imagine Cinemas maintains a written return-to-work process for employees returning to work who require disability related accommodations. This process outlines the steps that will be taken to facilitate the return to work plan, including documented individual accommodation plans as part of the process.

Performance Management/Career Development/Redeployment

Imagine Cinemas takes into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees.

Completion Date: January 1, 2016
Status: Implemented


Imagine Cinemas is committed to taking into account the Design of Public Spaces Standards to remove barriers in public spaces, such as walk ways, parking, service and waiting areas and maintenance planning.

These standards for the design of public spaces apply to new construction and major changes to existing features.

Imagine Cinemas will regularly monitor accessible elements to try and prevent any temporary disruptions and will work to fix any problems efficiently in order to minimize any required disruptions. We will notify the public as soon as possible of any temporary disruptions and will accommodate customers when accessible elements are not in working order.

Completion Date: January 1, 2017
Status: Implemented

More Information:

For more information, please contact Jennifer Eggett, Human Resources Manager at:

Mail: Imagine Cinemas

2755 Lauzon Parkway

Windsor, ON N8T 3H5

Phone: 1-226-674-3474 ext. 105

Fax: 1-226-674-3476

Email: hr@imaginecinemas.com