Here are our frequently asked questions, don’t see an answer to your inquiry? Contact us here and we’ll do our best to get back to you as soon as possible.
Are your theatres wheelchair accessible?
Yes, all of our theatres are wheelchair accessible. Our Elgin Mills, London, Market Square, and Whistler locations all have elevators. These elevators are locked for normal use and you may need to contact the theatre ahead of time to arrange for their use.
Do you offer closed captioning for the hearing impaired?
Closed captioning is available at certain locations. Please contact your preferred theatre for more information.
Do you offer described video for the visually impaired?
Described video is not currently offered.
Are service animals welcome in theatres?
Service animals are welcome at all of our locations.
Do you do on screen ads?
We do! Please contact firstname.lastname@example.org for more info.
Are you hiring?
Please contact the theatre directly for information about job applications.
How old do I have to be to work at Imagine Cinemas?
The minimum age to work at Imagine Cinemas is 14.
How much are your concessions?
Our concession menu varies by location, please contact the theatre directly for more pricing and menu offerings.
What concessions do you offer?
We offer popcorn, fountain and bottled beverages, nachos, and candy. For our complete menu, please visit us in-theatre!
Do you sell hot dogs/soft pretzels/ other concessions.
Sorry, we do not.
Do you sell alcohol?
Our Carlton and Downtown Movie Lounge (Sudbury) locations have a selection of alcoholic beverages for guests to enjoy with their movie.
Is your popcorn vegan?
Yes, our popcorn is vegan.
Do you offer dairy-free butter?
At select locations we do offer artificial butter. Please visit us in-theatre for availability.
Do you offer real butter?
Yep! For $1 extra you can add real butter to your popcorn. Or for $2 we can layer it for you and make it even more mouth-wateringly delicious!
Is your popcorn gluten free?
Yes, our popcorn is gluten free.
Are your nachos gluten free?
Yes, our nachos are made with corn flour and are therefore gluten free.
Do you sell coke/7’up/ etc?
We offer a selection of Pepsi products at our location, for exact offerings at your location please visit us in theatre.
Are masks required in theatres?
Masks are currently not required in any Imagine Cinemas location. Our strict adherence to Municipal and Provincial guidelines may require additional safety measures re-implemented if mandated.
Is there a vaccination policy at Imagine Cinemas?
Proof of vaccination is not currently required at any Imagine Cinemas location. Our strict adherence to Municipal and Provincial guidelines may require additional safety measures re-implemented if mandated.
Do you offer socially distanced seating?
Socially distanced seating is not currently required or offered at any Imagine Cinemas location. Our strict adherence to Municipal and Provincial guidelines may require additional safety measures re-implemented if mandated.
Do you provide donations to local charities?
For donation requests please contact the theatre directly or reach out to us at email@example.com. We will review these on a case by case basis.
Do you offer fundraising opportunities?
Please contact your local theatre directly for more information about our admit one fundraising programs.
Do you offer gift cards?
Yes, gift cards are sold in-theatre only. They are not currently available for purchase on-line.
Can I pre-book tickets for a group?
Yes, we offer advance ticketing! This can be done online at imaginecinemas.com or in theatre. Please note we do have a limit of 10 tickets per transaction online, so for groups of 11+ you will have to complete 2 transactions or feel free to come down to the theatre, where one of our staff would be happy to help.
I have a large group, can we book a private screening?
See private rentals
When are you open?
Operational hours vary by location. Please visit us at imaginecinemas.com for exact showtimes and hours of operation.
When do your doors open?
We open 30 minutes before our first showtime and close 15 minutes after the start of the last movie.
Note: Whistler opens 15 minutes before the first showtime.
For a full list of movies and showtimes, please visit us at imaginecinemas.com and select the location you would like to attend.
When do tickets go on sale?
Tickets are available for purchase on Wednesday, for the upcoming Friday.
For any media requests, please send an email to firstname.lastname@example.org and we will get back to you in a timely manner.
How much does a movie ticket cost?
Ticket pricing varies depending on location. Please visit imaginecinemas.com and select the location you would like to attend for exact pricing.
Do you offer private rentals?
We do! Private rentals are available at all our theatres. For more information, please fill out this form (Imagine Cinemas Rental Application ) with the date and location you’d like to inquire about and someone from our rentals team will get back to you.
Do you offer birthday parties?
We do! Along with a ticket and concession combo for each member of your group, we offer 1 hour in our party room for you to use before the film begins. Additional time can be booked for an additional fee, based on availability. For more information or to book a birthday party, please email email@example.com, or email the theatre directly.
How much are your private rentals?
The price for our private rentals varies depending on the movie and location. For an accurate estimate, please fill out this form (Imagine Cinemas Rental Application ) and someone from our booking team will follow up.
What movies can I book for a private rental?
We offer private rentals for our current movies, as well as some older films depending on availability. Please note that we cannot bring in older 20th Century Fox or Walt Disney Studios movies. Please fill out this form (Imagine Cinemas Rental Application ) with the movie you’d like to see and our bookings team will let you know if that film is available.
How do I obtain a ticket refund?
To refund tickets please send an email to the theatre directly (their email addresses can be found near the bottom of the page) with your confirmation number, email and phone number they can contact you. Please note we do not offer refunds after the movie has started.
Can I exchange my ticket for a different date/showtime/movie?
To exchange tickets please send an email to the theatre directly (their email addresses can be found near the bottom of the their page) with your confirmation number, email and phone number they can contact you. Please note we do not offer exchanges after the movie has started.
I missed my movie, can I get a refund?
Sorry, we do not offer refunds/exchanges once the movie has started.
What do I do if I was double charged?
Please send your confirmation number, email, location you purchased for and the last four digits of your card number to firstname.lastname@example.org and a team member will get back to you.
Is there reserved seating?
Yes, seats can be selected either when purchasing online or in-theatre.
Is recliner, luxury seating available at all locations?
No, luxury seating is available at most, but not all, Imagine Cinemas locations. Please look for the luxury seating icon on your local theatre showtimes page to verify if luxury seating is available.
Can I purchase tickets online?
Yes, tickets can be purchased online at imaginecinemas.com. Select your theatre, film and desired showtime. Payment can be made via major credit cards and visa-debit.
How far in advance can I purchase tickets?
Tickets go on sale Wednesday, for the following Friday.